Frequently Asked Questions
Everything you need to know about your Ramona Bădescu Exclusive experience.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy for exclusive pieces?
We accept returns within 14 days of delivery, provided the items are unworn, have all original tags attached, and are in their original packaging. Please note that custom-made items are final sale.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend choosing the larger size for a more comfortable fit, or contacting our style consultants for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 2 hours of placement by contacting our customer support team.
Are the materials used in the collections sustainable?
Ramona Bădescu Exclusive is committed to quality and ethics. We source premium fabrics from certified suppliers and prioritize small-batch production to minimize waste and ensure superior craftsmanship.